Customer Success Manager - Content Partners

Company: Samsung Electronics Per--
Location: Los Angeles
Posted on: February 2, 2025

Job Description:

Customer Success Manager - Content PartnersLocation: 12130 Millennium Dr., Los Angeles, CA USAPosted: 3 Days AgoEnd Date: February 18, 2025Job Requisition ID: R99224Position SummarySamsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies, and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross-device solution.Samsung's unique first-party data helps brands connect to their audience as they explore content across desktop, mobile, tablets, and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.The OpportunityWe're growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance, and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.The Customer Success team will be based in our NY and LA office and will report into the Head of Customer Success. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off, and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements, and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads' annual sales growth.Skills and Qualifications
• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
• Must be task-driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment.
• Attention to detail, ability to multitask, and strong organizational skills required.
• Experience working directly with clients and can demonstrate ability to present during meetings.
• Deep understanding of the digital advertising space, with knowledge of the programmatic landscape.
• Bachelor's degree required.The salary range for this role is expected to be between $100,000 and $125,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.About UsSamsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).
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