Sales/Service Advisor - La Jolla
Company: Family Auto Service
Location: La Jolla
Posted on: February 2, 2025
Job Description:
Overview:
Family Auto Service -strives to create a family-like atmosphere for
our team, and our customers. We have been servicing cars and
assisting drivers since 1976 making us your best choice for tires
and service in San Diego. For over 40 years, we have been helping
the drivers of the San Diego area keep their cars on the road. Our
service team has over 50 years of combined experience maintaining a
variety of makes and models of cars and trucks.The Sales and
Service Advisor is responsible for selling and promoting all
products and services offered by Family Auto Service and following
the company's store standards and expectations.COMPENSATION: VARIES
FROM $72,000-$87,000/YR DEPENDING ON EXPERIENCEPrincipal Duties and
Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Employee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision Insurance -Life Insurance (Company paid)401(k)
Retirement Savings Plan with Company MatchDiscounted Services on
Personal and Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license -Must be at least 18 years of ageAbility to work a
minimum of five days, including Saturday's.Sun Auto Tire & Service
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws.
Keywords: Family Auto Service, Chino Hills , Sales/Service Advisor - La Jolla, Sales , La Jolla, California
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