Salesforce Business SYstems Analyst

Company: Volt
Location: Fountain Valley
Posted on: February 3, 2025

Job Description:

Volt is immediately hiring Salesforce Business Systems Analyst, in Fountain Valley, CA

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

As a Salesforce Business Analyst you will:

Provide Connex support for Contact Center groups, Safety Customer Claims, Warranty Call Center, Privacy, Techline, Field Staff and Legal teams.

Collaborate and coordinate across business stakeholder groups and suppliers to gather, analyze, and document requirements for Connex enhancements.
Translate high level business needs into detailed business requirements documents including process flows and use cases.



This is a full time contingent opportunity.

The ideal candidate will have:

Required Bachelor's degree
--- Minimum of 3 years of relevant experience as a Business Analyst
--- Experience in a Contact Center Operations role/consultant
--- Exposure to Salesforce Service Cloud

Preferred Qualifications

Experience in Salesforce Implementation for Contact Centers
Experience in a Contact Center Operations role or consultant role with exposure to Salesforce Service Cloud.
Prior automotive industry experience
Project management
Salesforce Administrator certification is a plus

Pay Rate: $40/HOUR-$57.69/HOUR



*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.





Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable

Keywords: Volt, Chino Hills , Salesforce Business SYstems Analyst, Professions , Fountain Valley, California