Prescription Drug Plan Specialist
Company: VirtualVocations
Location: Pasadena
Posted on: February 1, 2025
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Job Description:
A company is looking for a Prescription Drug Plan Specialist to
enhance the member experience through collaboration and process
improvement.
Key Responsibilities
Review and score customer service calls, providing feedback and
coaching to agents
Resolve complex member complaints and conduct root cause analysis
to identify trends
Participate in internal meetings to discuss call trends and assist
with special projects to reduce complaints
Required Qualifications
Associate's degree or equivalent experience required; Bachelor's
degree preferred
5+ years of experience in pharmacy, Medicare Prescription Drug
Plan, or related fields
Experience in customer service, call center quality oversight, and
complaint resolution
Critical thinking and investigative skills are essential
No specific licenses or certifications required
Keywords: VirtualVocations, Chino Hills , Prescription Drug Plan Specialist, Other , Pasadena, California
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