Quality Assurance Specialist
Company: VirtualVocations
Location: North Hollywood
Posted on: November 4, 2024
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Job Description:
A company is looking for a Quality Assurance and Coaching
Specialist.
Key Responsibilities
Conduct evaluations of customer interactions to uphold service
quality standards
Provide actionable feedback and coaching to team members for
professional development
Document evaluation results and generate performance reports for
management review
Required Qualifications
Bachelor's degree in Quality Assurance, Engineering, Information
Technology, or a related field
Relevant certifications such as Six Sigma and ISO 9001 are
advantageous
ITIL Foundation certification is required
Extensive experience in service desk operations or quality
assurance
Proven proficiency in analytical skills
Keywords: VirtualVocations, Chino Hills , Quality Assurance Specialist, Other , North Hollywood, California
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